Shipping & Return Policy — BloomDesignz.com

Effective date: 29.07.2026

Company: Kona-Motors Oy (Business ID 3228470-6)
Trade name: BloomDesignz is a trade name of Kona-Motors Oy
Address: Taulumäentie 51 B 31, 40200 Jyväskylä, Finland
Store: https://bloomdesignz.com
Contact: info@bloomdesignz.com

This policy applies to the BloomDesignz online store and order chat. It does not limit any mandatory consumer rights under applicable law.

1) Scope

We design and produce custom decal kits, and we sell custom printed products (e.g. custom hoodies) printed with a design drawn from your photo. Unless a product page explicitly states otherwise, items are custom‑made and produced to your specifications.

2) Order flow, approvals, and deposit

• You pay a deposit at checkout (amount shown at checkout). The deposit is part of the total price of the product and is deducted from the final invoice. It is non‑refundable if you cancel after design work has started.
• Start of design work: your order confirmation contains a link to BloomStudio, where design starts with an initial consultation (we go through your wishes and materials). Design work is considered started when you send your first consultation message in BloomStudio. Before that, you may cancel for a full refund (see Section 9).
• You review a digital proof in our chat. Approval must be recorded in writing in chat or via the Approve & Pay action.
• After proof approval and final payment, the order becomes binding and proceeds to production.
• Proof approval: the proof is approved in BloomStudio before the final payment. At the approval stage we state the parts and materials the product will be made with. By approving the proof you confirm the texts, names, numbers, logos, colours, and layout shown in the proof, as well as the stated parts and materials. Minor colour variations may occur between screens and print.
• Duty to check: final invoices are prepared by hand based on your selections, so human errors are possible. It is your responsibility to check, before approving the proof and paying the final invoice, that the parts, design, and stated materials match your wishes. After approval the order can no longer be changed, and the product is made according to the approved proof and the stated parts and materials.
• Proof approval does not remove our liability where the product deviates from the approved proof or the stated materials, has been made for the wrong vehicle model despite correct information from you, or has a printing, cutting, material, or other manufacturing defect.
• Revisions: small adjustments and fine-tuning (e.g. colour tones, texts, placement of numbers and logos) are always included in the price. We create the first proof based on the initial consultation and the vision agreed together. The price also includes one full style change — changing the style or direction of the proof based on an entirely new idea. Further full style changes may incur a fee. We will always tell you about any extra fee in chat beforehand, and no paid extra work is done without your approval.

3) Production and lead times

• Design time: varies with the scope of the work and revision requests; we do not give a fixed estimate.
• Delivery time: typically 2–5 weeks from proof approval to delivery.
• All schedules are indicative estimates and cannot be fully guaranteed. We notify you of material or capacity constraints if they affect your order.
• Time spent waiting for your replies, materials, or approvals is not included in the estimated processing and delivery times.

4) Shipping methods, areas, and costs

• A free delivery option is always available.
• Carrier: typically Posti in Finland. Other destinations may use a different carrier; delivery methods are shown at checkout.
• Default delivery: pickup point chosen by you at checkout (where available).
• Home delivery: available for an extra fee shown at checkout.
• Tracking: provided where available.
• Delivery area: the EU. The delivery countries available at any given time are shown at checkout.
• Shipping fees: displayed at checkout. Any changes will be clearly shown before payment.

5) Delivery timeframes

Posti’s typical domestic delivery takes about 3–5 business days after dispatch. Deliveries to other EU countries may take longer. Peak seasons or service disruptions can extend delivery times. Title and risk transfer on delivery to you (or a person you designate) as per applicable consumer law.

5a) Custom printed products (e.g. custom hoodie)

The following exceptions apply to custom printed products:

• Payment and production: the full price is paid at checkout, and the product goes to production right after payment. The order cannot be changed or cancelled after payment.
• Production and dispatch: the product is printed and shipped by our print partner.
• Delivery method: home delivery to a street address.
• Delivery time: typically 5–9 business days from payment. You will receive a tracking code by email once the shipment is on its way.
• Separate shipment: if your order also contains other products, custom printed products arrive as a separate shipment. The rest of your order ships normally with the delivery method you selected.
• Returns: as personalized custom‑made goods, custom printed products are not eligible for returns or withdrawal (see Section 7). Defective products are handled as set out in Section 8.

6) Lost, delayed, or damaged shipments

• On delivery damage: If the parcel is visibly damaged, ask the carrier to record it at pickup and photograph the damage.
• Concealed damage or loss: notify us without undue delay so we can resolve the matter with the carrier as quickly as possible. Include your order number, photos, and a description.
• We will coordinate with the carrier and provide a remedy as set out in Section 8.

7) Returns and withdrawals

Printed custom products (including graphic kits, stickers, wheel graphics, and custom printed apparel such as custom hoodies) are not eligible for refunds or returns.

Most of our products are custom‑made to your specifications. Under EU consumer protection rules and applicable national law, there is no statutory right of withdrawal for goods made to the consumer’s specifications or clearly personalized. We therefore do not accept returns of custom items for change‑of‑mind, fit, or aesthetic preference once design work has started (as defined in Section 9).
If we ever offer non‑custom stock items, we will state this on the product page and provide instructions for the standard 14‑day withdrawal right for those items.

8) Defects, misprints, and our remedy

We are responsible for defective products under applicable consumer protection law. If you receive a defective or incorrect item:

• Notify us without undue delay and within a reasonable time. Provide photos and a description via info@bloomdesignz.com email.
• After assessment, our remedy will be, at our cost: repair, reprint/replace, or where repair/replacement is disproportionate, a price reduction or refund. We may ask you to return the defective item; if so, we will supply a prepaid label.
• Not defects: differences arising from user‑provided assets that match the approved proof; a product made with the parts and materials stated and approved at the approval stage; colour shifts due to screen differences within normal print tolerances; application/installation errors; wear, tear, or improper surface preparation.

9) Cancellations

Design work is considered started when you send your first initial consultation message in BloomStudio via the link in your order confirmation.

• Before design work starts: you may cancel for a full refund. Notify us in BloomStudio or by email at info@bloomdesignz.com before starting the initial consultation.
• After design work starts but before proof approval: you may cancel; the deposit is non‑refundable but no further production charges apply.
• After proof approval and final payment: the order is non‑cancellable as it is custom‑made.
• Costs incurred: in orders cancelled after design work has started, costs already incurred (including design work, setup, materials, paid options, payment processing fees, and any shipping charges) are non‑refundable.

10) Undeliverable or uncollected parcels

If a parcel is returned to us as undeliverable or uncollected, we will contact you to arrange reshipment. Reshipment is charged at €25. Custom goods are not restocked.

11) Contact and claims

• Email: info@bloomdesignz.com
• Chat (BloomStudio): primary channel for placed orders and design discussions. We receive all information related to your order there. Sign‑in instructions are in your order confirmation email.
  Typical response time: by the next business day.

12) Changes to this policy

We may update this policy. The checkout will always show current shipping options and fees. The latest version will carry a new effective date.

13) Governing law

This policy is governed by Finnish law. Mandatory consumer protections apply — including those of your country of residence if you live in another EU country. If any term conflicts with mandatory law, that law prevails.